Loyalty

The loyalty card is the Apple/Google Wallet pass customers can add to their profile. It’s separate from physical cards: see Customer cards for linking cards themselves.

Changing the settings

1. Open the back office and click Loyalty.
2. Adjust the settings and save with the green tick.

• Enabled: turns the loyalty card on or off. If it’s on, a QR code shows up on customer profiles and Apple/Google Wallet is available.
• Pass name: the name printed on the pass, for example “Loyalty card” or your venue’s name.
• Wallet pass color: the background color of the Apple/Google Wallet pass.
• Show discounts on loyalty card: shows the customer’s active discount rules on the pass itself.
• Use barcode instead of QR code on loyalty card: uses a barcode instead of a QR code as the scannable code on the pass.

Once Enabled is turned on, the loyalty card automatically shows up on every customer’s profile, and you can email the pass with Send loyalty mail from the action menu.

Adding a pass to Apple or Google Wallet

1. Open the customer’s profile. If loyalty is enabled, you’ll see a card with a QR code in the top right.
2. Have the customer scan that QR code with their own phone’s camera, or send it to them with Send loyalty mail from the action menu.
3. The customer lands on a page with Add to Apple Wallet and Add to Google Wallet buttons.
4. Once the pass is added, it automatically shows up under Cards on the customer’s profile. There’s nothing you need to link manually.