Terms of Service

We have kept these terms as short and clear as possible. In short: use the service as intended, pay on time, and if something goes wrong we will work it out together. The details are below.


Who are we?

20Tabs B.V., registered with the Dutch Chamber of Commerce (KvK) under number 95361723, at Jekerstraat 224, 7523 VV Enschede.

“20Tabs”, “we” or “us” refers to our company. “the Service” means our POS software, websites (such as www.20tabs.nl and *.20tabs.app), apps and everything that comes with them.

By using 20Tabs you agree to these terms.


1. Your account

Who can create an account? You must be at least 13 years old. Between 13 and 16? Then we need permission from your parent or guardian. In practice, 20Tabs is designed for hospitality entrepreneurs, so this is largely a formality.

A few requirements:

  • Provide accurate information when registering and keep it up to date
  • Keep your password private
  • Do not create an account for someone else (unless you have explicit authorisation to do so, for example as an employer for your staff)
  • Do not sell, rent or lend your account
  • Do not attempt to access or misuse other people’s accounts
  • Do not create accounts via bots, scripts or other automated methods

Everything that happens under your account is your responsibility.


2. Prohibited use

Use 20Tabs as intended. The following is not permitted:

  • Using the service for illegal activities such as fraud or money laundering
  • Violating laws, including copyright
  • Burdening, hacking, disrupting or damaging our servers, software or networks
  • Uploading viruses, malware or other harmful software
  • Injecting code or manipulating the service in an unauthorised manner
  • Impersonating 20Tabs or falsely claiming that another site belongs to us
  • Collecting data automatically without permission through crawling or scraping

3. Suspension and termination

We have the right to restrict, suspend or terminate your access if:

  • You violate these terms
  • You repeatedly infringe the intellectual property rights of others
  • There are legal reasons that require us to do so
  • We have reasonable grounds to believe that the use is harmful to others

Upon termination, all rights and licences you received under these terms expire. We do not take this step lightly, but we must reserve this right.

We may also revoke usernames if there is reason to do so, for example in the case of trademark conflicts.

The costs of your internet connection are your own responsibility.


4. Ownership

Our software and related materials: 20Tabs (the software, the logo, the name, the content, the brand identity and all related components) is owned by 20Tabs. You receive a personal, non-transferable licence to use the service, not to copy, rebuild or resell it.

The following is not permitted:

  • Reverse engineering or decompiling the source code
  • Building derivative products
  • Using our name or logo without written permission

Unless something explicitly falls under an open-source licence or we have given written permission.

Your data: What you enter in 20Tabs (your menu, your sales, your customer data) remains yours. We only use it to run the service for you. How we handle that is described in our Privacy Policy.


5. Third-party services

20Tabs sometimes works with other parties, such as payment providers or accounting integrations that you activate yourself. Once you use such an integration:

  • Their terms also apply
  • Information from your 20Tabs account may be shared with that party
  • We are not responsible for their actions or omissions

It is your choice to activate those integrations and your responsibility to review the associated terms.


6. Availability and warranties

We do everything we can to keep the service stable, secure and available. However, we cannot guarantee that:

  • The service is always online
  • There are never technical issues
  • All information in the service is error-free
  • The service is never temporarily unavailable for maintenance or upgrades

You use 20Tabs at your own risk. Maintenance windows and upgrades are part of the service; we try to schedule them at quiet times and notify you in advance for significant interventions.


7. Liability

To the extent permitted by law: 20Tabs and its directors, employees, partners and agents are not liable for damages arising from:

  • The use of, or inability to use, the service
  • Errors, failures or interruptions
  • Actions or omissions of third parties
  • Loss of data, revenue or profit
  • Damage to equipment

This applies to both direct and indirect damages. Claims must be submitted within one year of arising, otherwise they lapse.

If something goes wrong on our end, we will address it. But we are required to state this limitation.


8. Indemnification

If your actions or omissions lead to claims against 20Tabs, such as violating the law, infringing third-party rights or providing false information, you indemnify 20Tabs against the resulting damages, costs and claims.


9. Severability

Should any provision of these terms turn out to be invalid or unenforceable, the remainder of the terms remains in full force.


10. No implied waiver

If we do not immediately act against a violation, that does not mean we have waived that right. Any waiver of rights must be recorded in writing.


11. Scope of application

20Tabs is made for the Dutch hospitality industry. We do not actively offer the service in countries where that would be legally problematic. You may not export our software to countries subject to an EU or US trade embargo.


12. Changes to these terms

We may update these terms due to new legislation, new functionality or evolving insights. For significant changes we will notify you in advance. Minor or administrative changes will be published directly on this page.

The terms also apply to updates and upgrades of the service. By continuing to use 20Tabs after a change, you agree to the updated version.


13. Governing law

These terms are governed by Dutch law. The Vienna Convention on Contracts for the International Sale of Goods is excluded. Any disputes will be submitted to the competent Dutch court.

We prefer to resolve any disputes through mutual consultation. Please contact us first.


14. Questions?

Email [email protected]. We respond personally.

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