Hotel Restaurant Zeezicht

Since switching to 20Tabs, Hotel Zeezicht can now charge directly on the terrace with Tap to Pay using their handhelds. You bring up the bill on the handheld, tap pay, and the handheld turns into a card terminal. Before, guests had to walk inside, where the amount was typed into a standalone card terminal. That always caused delays, and sometimes even a queue to pay.

Front of house and back of house, properly connected

Terrace payments are not the only thing that got better. The whole restaurant tightened up its process: orders go straight to the kitchen and pop up on the kitchen screen right away, drinks orders are printed at the bar, and staff can do all of this directly on their handheld, wherever they are.

But maybe the biggest gain is something guests never see: the admin. Zeezicht uses Mews for room bookings and reservations, and thanks to the direct integration with 20Tabs they can easily post a bill to a hotel room. The rest of the day's revenue syncs across automatically, so by the end of the day all the admin sits in one place. That has made bookkeeping a lot easier.

The result is a restaurant that runs a lot more smoothly, guests who get better service, and admin that takes care of itself. Zeezicht has shown that the right technology doesn't just improve the process, it really does lift the guest experience.